Terms of service

QatarCarto — operated by Carto LLC
Last updated: May 2026

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OVERVIEW
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This website is operated by QatarCarto, a brand of Carto LLC, a company registered in Qatar ("we", "us", "our"). Our website is www.qatarcarto.com. Carto LLC operates as a licensed e-commerce business in accordance with Qatar's Ministry of Commerce and Industry (MoCI) regulations, including Ministerial Decision No. 25 of 2026.

We offer this website, including all information, tools, and services available from it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including additional terms referenced herein. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before using the website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update these Terms at any time by posting changes on this page. Your continued use of the site following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell products and services to you.

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SECTION 1 — ONLINE STORE TERMS
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By agreeing to these Terms, you confirm that you are at least 18 years of age (the age of majority in Qatar), or that you have obtained parental or guardian consent to use this site if you are under 18.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws or regulations of Qatar or any other jurisdiction.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your access to our Services.

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SECTION 2 — GENERAL CONDITIONS
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We reserve the right to refuse service to anyone for any reason at any time, subject to applicable Qatar law.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

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SECTION 3 — ACCURACY OF INFORMATION
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We make every effort to ensure information on the site is accurate and up to date. However, we are not responsible if information is not accurate, complete, or current at all times. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.

Please note: under Qatar Consumer Protection Law No. 8 of 2008, all product descriptions, prices, and specifications displayed on the site are representations to consumers and must be accurate and not misleading.

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SECTION 4 — MODIFICATIONS TO SERVICE AND PRICES
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Prices for our products are subject to change. We reserve the right to modify or discontinue the Service at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except where such changes affect an order you have already placed and paid for, in which case your consumer rights under Qatar law will apply.

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SECTION 5 — PRODUCTS AND SERVICES
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Certain products or services may be available exclusively online. These products may have limited quantities and are subject to our Return Policy.

We have made every effort to display product colours and images as accurately as possible. We cannot guarantee that your device's display of any colour will be exactly accurate.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. We reserve the right to limit quantities of any products or services we offer, to discontinue any product at any time, and to correct product descriptions or pricing at any time.

Notwithstanding any disclaimer on this site, your statutory rights as a consumer under Qatar Consumer Protection Law No. 8 of 2008 are not affected. If a product is defective, does not match its description, or does not meet its intended purpose, you are entitled to a remedy under that law.

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SECTION 6 — BILLING AND ACCOUNT INFORMATION
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We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order, including orders using the same customer account, credit card, or billing/shipping address.

If we make a change to or cancel an order, we will attempt to notify you using the email or phone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account information, including email address and payment details.

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SECTION 7 — DELIVERY AND CANCELLATION
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We aim to deliver all orders within the timeframe indicated at the time of purchase. In accordance with Qatar's Electronic Commerce and Transactions Law (Decree-Law No. 16 of 2010), if your order is not delivered within 30 days of the agreed delivery date, you have the right to cancel your order and receive a full refund.

Delivery timeframes are estimates only and may be affected by factors outside our control (customs clearance, public holidays, remote delivery areas). We will notify you of any significant delay.

For full details, please refer to our Shipping Policy.

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SECTION 8 — OPTIONAL TOOLS
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We may provide access to third-party tools over which we have no control. These tools are provided "as is" and "as available" without warranties of any kind. We shall have no liability arising from your use of optional third-party tools. Use of such tools is entirely at your own discretion and risk.

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SECTION 9 — THIRD-PARTY LINKS
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Our Service may contain links to third-party websites not affiliated with us. We are not responsible for the content, accuracy, or practices of third-party websites and we disclaim all liability in connection with them. Please review the terms and privacy policies of any third-party site before engaging in any transaction.

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SECTION 10 — USER COMMENTS AND SUBMISSIONS
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If you send us comments, suggestions, or other submissions, you agree that we may use them in any medium without restriction, compensation, or obligation to maintain confidentiality.

You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy, or other personal rights. You will not submit content that is unlawful, abusive, defamatory, obscene, or contains malware. You may not use a false email address or impersonate any person.

We may, but are not obligated to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, or otherwise objectionable.

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SECTION 11 — PERSONAL INFORMATION
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Your submission of personal information through the store is governed by our Privacy Policy, which complies with Qatar Personal Data Privacy Protection Law No. 13 of 2016 (PDPPL). Please review our Privacy Policy at www.qatarcarto.com/policies/privacy-policy.

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SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
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Our site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.

Where a pricing error affects your order and we choose to cancel it, we will notify you promptly and issue a full refund.

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SECTION 13 — PROHIBITED USES
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You are prohibited from using the site or its content:
(a) for any unlawful purpose under Qatar law or any applicable law;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any Qatar regulations, rules, laws, or local ordinances;
(d) to infringe upon our intellectual property rights or those of others;
(e) to harass, abuse, insult, harm, defame, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability — any of which may constitute a criminal offence under Qatar law;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or malicious code;
(h) to collect or track the personal information of others without consent;
(i) to spam, phish, scrape, or crawl the site;
(j) for any obscene or immoral purpose contrary to Qatari public order and morality;
(k) to interfere with or circumvent the security features of the Service.

We reserve the right to terminate your use of the Service for violating any of the above.

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SECTION 14 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
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We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products and services delivered to you are (except as expressly stated by us) provided "as is" and "as available" without any warranties or conditions of any kind, either express or implied.

In no case shall QatarCarto, Carto LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products purchased through it — even if advised of their possibility.

Important: Nothing in this section limits or excludes your statutory rights as a consumer under Qatar Consumer Protection Law No. 8 of 2008. Where that law grants you rights that cannot be excluded by contract, those rights remain fully in force.

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SECTION 15 — INDEMNIFICATION
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You agree to indemnify, defend, and hold harmless QatarCarto, Carto LLC, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

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SECTION 16 — SEVERABILITY
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If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.

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SECTION 17 — TERMINATION
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These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

If we determine, in our sole judgment, that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

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SECTION 18 — ENTIRE AGREEMENT
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These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and us regarding your use of the Service and supersede any prior agreements, whether oral or written.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

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SECTION 19 — GOVERNING LAW AND DISPUTE RESOLUTION
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These Terms of Service shall be governed by and construed in accordance with the laws of the State of Qatar, including but not limited to:
— Qatar Civil Code (Law No. 22 of 2004)
— Qatar Consumer Protection Law (Law No. 8 of 2008)
— Qatar Electronic Commerce and Transactions Law (Decree-Law No. 16 of 2010)
— Qatar Personal Data Privacy Protection Law (Law No. 13 of 2016)
— MoCI Ministerial Decision No. 25 of 2026 on e-commerce licensing

Any dispute arising out of or relating to these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Qatar.

Consumer complaints may also be directed to the Ministry of Commerce and Industry (MoCI):
— Hotline: 16001
— Email: consumer@moci.gov.qa

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SECTION 20 — CHANGES TO TERMS OF SERVICE
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We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically. Your continued use of the site following any changes constitutes your acceptance of those changes.

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SECTION 21 — CONTACT INFORMATION
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Questions about these Terms of Service should be sent to:

Qatar Carto (a brand of Carto LLC)
Carto LLC, Doha, Qatar
Email: qtrcarto@gmail.com
Website: www.qatarcarto.com